AI Automation

Your customers are on WhatsApp — your support team isn't available 24/7

An AI WhatsApp bot handles customer queries, FAQs, order status, and booking requests around the clock — escalating only complex issues to your human agents.

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The challenges you're facing

Customers messaging on WhatsApp outside business hours with no automated response

Support agents answering the same 20 questions 50 times a day on WhatsApp

No way to handle multilingual customer queries at scale without expensive staffing

AI Customer Support Delivered Through WhatsApp

We build and deploy AI-powered WhatsApp bots via the WhatsApp Business API. The bot handles your most common customer queries instantly — order tracking, FAQs, appointment booking, returns — in multiple languages. When a query is complex or emotional, it transfers the conversation to a human agent with full chat history. We integrate with your CRM, order management, and ticketing systems so the bot has real data to answer with.

What you get

1

Query Analysis

Analyse your current support volume, top query types, and resolution patterns to design bot intent coverage.

2

Bot Design & Integration

Build conversation flows, connect to your CRM/OMS, and configure escalation rules with handoff protocols.

3

WhatsApp Business API Setup

Configure your WhatsApp Business Account, verify the number, and connect the bot to your official channel.

4

Go-Live & Optimisation

Launch with monitoring dashboards, A/B test conversation flows, and expand coverage based on real usage data.

Technologies & tools

WhatsApp Business APIOpenAI GPT-4oLangChainTwilio360DialogHubSpotShopifyFreshdesk

Case study — anonymised

E-commerce — 15,000 monthly orders

Before

Support team of 8 handling 3,000 WhatsApp messages/month. 65% were order status queries that required agents to look up the OMS manually.

After

AI bot handles order status, FAQ, and return initiation autonomously. Human agents handle only escalated or complex queries.

71% query deflection, support capacity effectively tripled without new hires, CSAT improved from 3.8 to 4.6/5

Frequently Asked Questions

Common questions from enterprise and mid-market teams across India and internationally.

Do I need a WhatsApp Business API account and how do I get one?
Yes. We handle the WhatsApp Business API application process through a Meta Business Solution Provider. Approval typically takes 3–7 business days. We manage the setup end to end.
Can the bot handle multiple languages?
Yes. We deploy models that natively handle English, Hindi, Tamil, Arabic, Spanish, and 50+ other languages. The bot detects the customer's language and responds accordingly without configuration per language.
What happens when a customer is upset and the bot can't help?
We configure sentiment detection and escalation triggers. If a customer uses frustrated language, requests a human, or asks something outside the bot's coverage, the conversation transfers instantly to a live agent with the full chat history visible.
Can the bot send proactive messages like shipping updates?
Yes. WhatsApp Business API supports outbound messages using pre-approved templates. We can trigger messages for order confirmations, shipping updates, appointment reminders, and payment due notices from your OMS or CRM.

Ready to get started?

Tell us about your situation and we'll respond with a tailored assessment within one business day.

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