AI Automation

Your IT helpdesk is a bottleneck that never gets smaller no matter how many staff you add

An AI helpdesk bot resolves common IT requests instantly — password resets, software installs, VPN troubleshooting — freeing your IT team for infrastructure work.

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The challenges you're facing

Password reset and account unlock tickets making up 30–40% of all helpdesk volume

Employees waiting hours for simple fixes while IT staff handle a queue that grows faster than the team

No self-service capability so every minor issue becomes a ticket and a wait

AI That Resolves IT Tickets Before They Become Tickets

We deploy a conversational AI helpdesk bot that integrates with your Active Directory, knowledge base, and ITSM platform. It resolves password resets, provisions software access, troubleshoots common errors, and creates tickets for what it can't fix — with full context attached so the human agent doesn't start from zero.

What you get

1

Knowledge Base Audit

Catalogue your existing IT runbooks, KB articles, and common resolution patterns to train the bot.

2

Bot Design & Integration

Configure the AI bot with AD/Azure AD access for account actions, ITSM ticketing integration, and intent recognition.

3

Deployment on Your Channels

Deploy via Slack, Microsoft Teams, or a web widget — wherever your employees already ask for help.

4

Analytics & Continuous Training

Weekly review of unresolved intents to expand bot coverage and improve resolution rate over time.

Technologies & tools

OpenAIMicrosoft TeamsSlackActive DirectoryServiceNowFreshserviceJira Service MgmtAzure AD

Case study — anonymised

Financial Services — 600 employees

Before

IT helpdesk receiving 1,200 tickets/month. 38% were password resets and account unlocks handled manually by L1 staff at £18/ticket average cost.

After

AI bot handles all password resets, account unlocks, and 40 other common request types autonomously. L1 team redeployed to onboarding and project work.

52% ticket deflection, £11,200/month in L1 cost eliminated, average resolution time from 3.5h to 90 seconds

Further reading

AI Agent Frameworks Compared: LangGraph vs. AutoGen vs. CrewAI

Every agent framework claims to be the easiest way to build autonomous AI. The honest differences are in how they handle state, retries, and the messy multi-step workflows real businesses actually run.

Building an Internal AI Helpdesk: Architecture & ROI

Most IT helpdesk volume is the same handful of requests repeated hundreds of times a month. Here's the architecture for actually resolving them with AI, not just routing them faster.

Frequently Asked Questions

Common questions from enterprise and mid-market teams across India and internationally.

Can the AI bot actually reset passwords and unlock accounts?
Yes. We integrate the bot with Active Directory or Azure AD via a service account with scoped permissions. It can reset passwords, unlock accounts, add users to groups, and provision software licences — all with an approval step if you want it.
How does the bot handle questions it doesn't know the answer to?
It creates a pre-populated ticket in your ITSM with the conversation history, the employee's details, and its best guess at the category. Your IT agent gets full context instantly rather than starting from scratch.
What channels does the helpdesk bot work on?
We deploy to Microsoft Teams, Slack, or a web chat widget. If your employees use email, we can monitor a helpdesk mailbox and respond via email too.
Is employee data sent to OpenAI or other public AI providers?
Only if you choose that option. We can deploy using privately hosted models or Azure OpenAI (which has data residency and no training on your data). We scope the integration to your compliance requirements.

Ready to get started?

Tell us about your situation and we'll respond with a tailored assessment within one business day.

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